I thought IM was pretty neat when I first discovered it, and used it to some extent.
Unfortunately, I am no longer in contact with the person I would most like to IM with. :(
I do use it occasionally to share a quick note with my daughters.:)
I don't use it at work because a procedure has not been established, and because most of us communicate by email all day long. Also, other staff jump to conclusions when they see you doing something like IM-ing and assume you're chatting with friends instead of working.
I know it sounds weird, but one thing I don't like about IM is that I always feel guilty about ending a conversation.
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